As a responsible company, Cheaphairextensionshop.com is trying the best to provide the safest and fastest shipment for you. Please read the following POLICY carefully before you make an order from our website.
Shipping Policy - Free Shipping:
1. We usually ship out the order to your given address in 1 business days since we confirmed your payment, at the same time, we will email a new invoice to you with the tracking number, you can tracking your order online in 48 hours since you received it .Goods Should be receive within 3 to 5 days.
- 2. It may takes us 12 hours to prepare the shipment, once your order has been Delivered Notice: We will do our best efforts to make sure you receive the parcel in time but we are NOT responsible for service transit time. Transit times are provided by the carriers and may vary with package origin and destination, particularly during peak periods. If you do have a deadline for delivery please consult us first and if the parcel does not arrive on time it will not be an excuse to cancel your order.
- 3. Please write down your real and correct name and shipping address, including the postal code and your phone number carefully and completely when you ordering online. We will not be responsible for those unsuccessfully delivery caused by the incorrect customer name and shipping address.
- 4. Please remember check your email when you finished the payment, we will send the order information to you ,We will inform you about the latest developments in your order, sometimes, we says thanks with our free gifts .so please check your email . Thank you very much !
- 5. EMS official site : http://www.ems.com.cn/english-main.jsp , Should you have any questions about the shipping method, please free to contact us our Email: email@example.com.
Return Policy & Exchange Policy:
- 1. When you received the parcel, please check carefully before you sign your name on the delivery bill, you can refuse to accept it if you think it was damaged or missed something during the delivery, and you must email the details to us, so that we can ask compensate from our courier, and will be send back to our factory automatically .we can consider to ship new parcel or the missed parts to you as well.
- 2. If the product itself has the quality question or caused by the manufacturing faults,we would replace/repair the products for our customer unconditionally. You need email us and inform us of the reason,then we will give you the returning address and further instructions. For a variety of reasons, you personally don't like the goods, We do accept returns on all unworn new items within 7 days of receipt of the product. Once the item arrives we will credit your original method of payment, excluding 15% restocking/processing fee and $30 returning fee.The customer is responsible for shipping the item back. Thank you!
- 3. We can accept exchanges for a different size or color within 7 days of the original order dispatch date. Please email us your name and your order information, and one of our team members will help you. If you would like to exchange items to a different style, please send us back the items, The customer is responsible for shipping fee (send back & send to you again) , and place a new design or color you prefer. If you would like to refund, we will credit your original method of payment, excluding 15% restocking/processing fee and $30 returning fee. Thank you!
- 4. You must contact us to get the shipping address where your parcel can be returned before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
- 5. We do not cover the shipping cost of Return and Exchange, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.
- 6. Business is not easy , hope everyone can understand. Due to our stringent sourcing and QC processes, Many faults develop which could be detected before . If you have any questions, please contact our Email: firstname.lastname@example.org.