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Frequent Asked Questions

1. It is the first time to visit your site, does your site authentic enough ?

My hair extensions online shop is a global leading hair extensions shop, As a responsible company, when you pay for orders at cheaphairextensionshop.com, you do not need to share any of your confidential details with us. At the same time your registration information we will be kept confidential.

2. How soon can my bags be dispatched ?

All the items are handled by EMS (Express Mail Service, door to door service). Generally you will get your items in 5-7 days after your order has been processed. In most cases, the items are received in 5 business days; however we named 7 days in case of delays. If the amount reach USD300,we will send out by DHL express, fast delivery, it take 3-4 days reach your side.

3. Do you have custom other designers handbags or purses ?

Yes, just write us about your requirements, preferably with pictures. We will contact you for further discussions.

4. Preferential policies

1ˇ˘Your order of 99.00usd or more ,Use Coupon Code:3USD,Save 3.00usd !
2ˇ˘Your order of 199.00usd or more ,Use Coupon Code:5USD,Save 5.00usd !
3ˇ˘Your order of 299.00usd or more ,Use Coupon Code:8USD,Save 8.00usd !
3. More discount please contact our Email: postmaster@cheaphairextensionshop.com

6. My credit card was declined,How to do ?

There are various reasons for a declined credit card transaction. The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address.
While at the mean time, A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card). If your credit card is still not being accepted here are some suggestions:
- Wait 1 day and try again
- Make sure your credit card is not over its limit
- Make sure your credit card has not expired
- Make sure you have correctly typed the name on the front of the credit card
- Try a different credit card
Any questions, please contact our Email: postmaster@cheaphairextensionshop.com.

7. Why your website says my package was delivered, but I have not received anything yet?

Its just an order status for us, it means your items have been shipped out, you will get your items in 5days. You can track your package follow these links if you have got the tracking number from us.
1: http://www.ems.com.cn/english-main.jsp (EMS)
2: http://www.dhl.com/splash.html (DHL)
3: http://www.ups.com/ (UPS)
4: http://www.fedex.com/as/ (FEDEX)
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